Ever since upgrading to 2016 Online, update 1, I have not been able to merge 'some' records, not all.
I can't figure out what the reason is, as each time I get the error, the owner, security role, etc is always different each time I get the error. I have had a ticket open with MS for 2 weeks and they have not been able to do anything to help. Their only suggestion so far was to give the owning users of the records I"m attempting to merge, the security role of system admin (temporarily) That does not work either. It's really frustrating, especially now as I'm trying to do a heavy cleanup project and can't complete most merges.
Does anyone have any ideas of things to try?
I have verified the following:
1. I am the system admin and that is my only role applied
2. I have assigned the same role, "Salesperson" to each sales rep so I can figure out if it was a security role issue.
3. I have tried to assign both records to myself before merging, and still get the error.
Thank you for any assistance.
Is it possible this is an error coming from a triggered process on another record (such as a plugin or 3rd party add in) and that is what is causing the issue? Can you post the log file?
I wondered the same thing. Unfortunately I do not even get the option of downloading the log file. The box is 'greyed' out when the error comes up. Obviously I have the role set to allow the assignee to be the owner of Accounts so I don't know what to do.
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