Customer Engagement & Dynamics CRM Forum

Outlook CRM Plugin Functionality Question

  • 1.  Outlook CRM Plugin Functionality Question

    Posted 01-05-2018 10:47 AM

    We currently use CRM 2016 on-premise and have the Outlook Plugin installed on user computers.  Does anyone know if someone who has "On the behalf of" privileges in another person's Outlook account can track that other person's Outlook contacts to sync them over to CRM?

    Any insight is much appreciated. 



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    Fara Yoder
    CRM Systems and Marketing Analytics Manager
    Houston Texans
    Houston TX
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