Customer Engagement & Dynamics CRM Forum

Managing Customer Engagement - MSFT Course Online

  • 1.  Managing Customer Engagement - MSFT Course Online

    Posted Feb 27, 2018 04:46 PM

    Hey all,

    A lot of talk recently for new to Dynamics 365 or CRM users.  Here is a great open/free course offered by recognized D365UG/CRMUG contributor @Derik Bormann.  A great way to break the ice!

    Now publicly available through Microsoft Learning, Managing Customer Engagement with Microsoft Dynamics 365 is being offered free of charge
    Designed to drive awareness, build introductory knowledge, and spark interest in Dynamics 365 careers, this MOOC is appropriate for first-time Dynamics 365 users, young professionals and students. 

    Highlighting how to use Dynamics 365 customer engagement applications, this MOOC offers registered users the opportunity to build customer engagement skills through videos, scenarios, customer success stories and hands-on course activities.  

     Please share information regarding this free and publicly available MOOC with colleagues, partners, customers, new hires and interested young professionals.

    Access the course here:



    Tony Stein
    Dynamic Communities
    Fargo ND
    The first step toward cloud success. - Migrate from CRM to D365 with expert guidance from Microsoft. I'm Ready

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